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Shipping & Returns Policies
OFBOOTS.com is operated by EGA Footwear Distributors LLC.
General Shipping Info
Most U.S. orders ship within 1-2 business days of receipt. Business days are Monday through Friday, excluding holidays. APO/FPO orders may take 2-5 business days to ship.
Free shipping delivery time is usually 2-6 business days after shipment. Weather delays or other disruptions may affect transit time.
We use USPS Military/Diplomatic Mail for all APO/FPO shipments and USPS Priority Mail for Puerto Rico, Guam, the U.S. Virgin Islands, and other U.S. territories.
Undelivered or "lost" package claims must be submitted within 30 days of the ship date or they cannot be refunded or replaced. FedEx and USPS require us to submit the claim and all relevant paperwork within 30 days of shipment.
Returns Policy
You may return most new, unworn items within 30 days of shipment for a refund. Clearance items with prices ending in .97 are final sale and are not eligible for return or exchange.
If a return is approved due to our error, including an incorrect item, defective item, or verified warranty issue, we will provide a return label at no cost to you. For all other returns, return shipping is the responsibility of the customer.
Original outbound shipping costs are not refunded. For orders that received free shipping, our actual outbound shipping cost may be deducted from the refund. Return shipping, expedited shipping, and shipping to AK, HI, APO/FPO, and U.S. territories are the customer's responsibility unless the return is due to our error or a verified warranty issue.
If you need to return an item, please submit an RMA request from within your order details or via the Return / Exchange Request form. We will reply within 1 business day in most cases.
Exchanges
If you need to exchange an item, exchanges are limited to the same model. Submit an RMA request from within your order details page or through the Return / Exchange Request form.
Upon return of your item, the requested replacement will be sent to you at no charge. One exchange is allowed per order. Replacement items are usually shipped within 2-3 business days after the return is received if the replacement size is in stock. If it is not in stock, you will be notified that it is backordered.
If you are in a hurry, submit an RMA for a return and place a new order for the item you require so we can get it to you as quickly as possible.
Warranty/Defect Information
IMPORTANT: We are an independent distributor, not the manufacturer. Warranty support is only available for products purchased directly from OFBOOTS.com. For items purchased from other retailers, please contact the original place of purchase.
If you believe your footwear has a manufacturer's defect, please email cs@ofboots.com with the following:
- Photo of both shoes or boots side by side
- Photo clearly showing the issue (if visible)
- Photo of the tongue label
- A brief but detailed description of the issue
We handle these situations on a case-by-case basis, and the manufacturer determines whether a warranty claim is approved. In most cases, a return label will be emailed to you to return the footwear. Once the footwear is returned, inspected, and processed, we will send a replacement. In some cases, a refund will be issued if the model is no longer available.
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