FAQs
When will my order ship?
Most orders ship within 1-2 business days of receipt. Business days are Monday through Friday, excluding holidays.
Has my order shipped?
Once your order ships, you'll receive a shipping confirmation email with a tracking link.
How long will it take for my order to arrive using free shipping?
Free shipping delivery time is typically 2 to 6 business days after shipment. Weather delays or other disruptions may affect transit time.
Do you offer international shipping?
No. OFBOOTS currently ships only to eligible U.S. destinations.
What is your policy on clearance items?
Clearance items are marked with pricing ending in .97. These items are first quality but are final sale and are not eligible for return or exchange. Please confirm sizing and fit before purchasing, as there are no exceptions to this policy.
What if I believe my footwear has a manufacturer's defect?
IMPORTANT: We are an independent distributor, not the manufacturer. Warranty support is only available for products purchased directly from OFBOOTS.com. For items purchased from other retailers, please contact the original place of purchase.
If you believe your footwear has a manufacturer's defect, please email cs@ofboots.com with the following:
- Photo of both shoes or boots side by side
- Photo clearly showing the issue (if visible)
- Photo of the tongue label
- A brief but detailed description of the issue
We'll arrange a warranty return or exchange based on the manufacturer's determination, which is made on a case-by-case basis.
What if I received the wrong item or there's an issue with my order?
Mistakes occasionally happen. Whatever the cause, we'll work with you to resolve it as quickly and fairly as possible. Email cs@ofboots.com and we'll respond promptly.