Shipping & Returns
General Shipping info:
Most U.S. orders ship within 2 business days (business days being M-F excluding holidays).
Free shipping delivery time is usually between 5 and 10 business days after they ship (Weather delays or disasters may affect this time).
We use USPS Priority Mail for all APO/FPO shipments as well as PR, Guam, USVI, and all other US territories.
You may return most new, unworn items within 30 days of shipment for a refund. They must be in new condition, show no signs of outdoor wear, in the original box and hang tags still attached (if applicable).
We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If it not an error on our part return shipping is the responsibility of the customer. We do not refund our original shipping costs to send the item to you, on returned orders, and we do not cover any shipping costs associated with your return unless an error was made on our part or there is a verifiable warranty issue.
You should expect to receive your refund within 3 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please submit an RMA request from within your order details or through this link RMA REQUEST. We will usually reply within 1 business day in most cases.
EXCHANGES:
If you need to exchange an item (same model only) submit an RMA request from within your order details page or through this link RMA REQUEST. Upon the return of your item the requested replacement will be sent to you at no charge to you (one exchange only). Replacement items are usually shipped within 2-3 business day after their return if the replacement size is in stock, if it is not, you will be notified that it is backordered.
If you are in a hurry, submit an RMA for a return and place a new order for the item you require so we can get that to you as quickly as possible.
Warranty/Defect information:
If you believe a boot has a manufacturer's defect, please email Customer Service with as much detail and one photo of the boots side by side, one picture clearly showing the issue if it is visible and a picture of the tongue label of the boots so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis, and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund will be issued if that model is no longer available.
International Shipping
Due to ever shifting requirements from individual countries regarding import fees, VAT, registration with tax authorities and the ridiculous costs to ship internationally, Australia and New Zealand are the only countries outside of the U.S. that we ship to unless it is a government APO/FPO/DPO address or a U.S. territory with a U.S. based zip code.