FAQ
FAQ's
When will my order ship?
Our goal is to process and ship your order as quickly as possible. Most free shipping orders ship within 1-2 business days of their receipt. Orders that select an expedited shipping option are usually shipped within 1 business day, though we strive to ship the next business day after the order is received. Business days are Monday through Friday, excluding holidays.
Shipping time refers to the time after the order is processed to when it appears at your door. Shipping times may be 2-6 business days in duration depending on distance, carrier and items purchased.
Has my order shipped?
Once your order ships, you will receive a ship notice via email in the evening on the day they ship with a tracking link near the bottom.
How long will it take for my order to arrive using free shipping?
Free no rush shipping delivery time is usually between 2 and 6 business days after they ship. Weather delays or disasters may affect this time.
What other shipping options do I have?
Expedited shipping options are available during checkout, if they do not appear we do not offer those options to your listed address.
We ONLY use USPS Priority Mail for all APO/FPO shipments as well as PR, Guam, USVI, and all other US territories.
Most U.S. orders ship within 1-2 business days (business days being M-F excluding holidays).
Undelivered or "lost" package claims must be submitted within 30 days of the ship date or they cannot be refunded or replaced. FedEx and USPS require US to submit the claim and all relevant paperwork within 30 days of shipment.
Do you offer international shipping?
Due to ever shifting requirements from individual countries regarding import fees, VAT, registration with tax authorities and the ridiculous costs to ship internationally, Australia and New Zealand are the only countries outside of the U.S. that we ship to unless it is a government APO/FPO/DPO address or a U.S. territory with a U.S. based zip code.
What is your policy on clearance items?
Clearance items end with .97 in the pricing and these items are first quality but are NOT returnable or exchangeable. They are priced to move and at a minimal profit or even at a loss to get them out the door. There are no exceptions to this rule, if you are not sure about your size or if they are what you need, do not buy them.
Returns and Exchanges Policy
How do I return my boots?
For a return or exchange RMA#, please submit an RMA Request within your order summary or via this link RMA REQUEST, and we will respond via email 1 business day in most cases with instructions and your RMA# on where to return the boots. The email will give you easy and precise instructions to ensure the process is handled in a professional and personal way. (We do NOT issue RA's over the phone). For full return policy details click here: Shipping & Returns
How long do I have to request a return or exchange?
We give you 30 days from the date that your order ships to request an RMA and 30 days from that RMA being issued for the footwear to arrive back. Your footwear must be in new, unworn condition with tags attached and the original box in new condition (US and APO/FPO orders only, we do not accept returns or exchanges on international orders). Boots worn outdoors or altered (try them on indoors before wearing outdoors) are not returnable unless there is a warranty issue, they will be inspected upon their return.
Alaska, Hawaii, US Territories (Guam, PR, USVI, etc.) and volume/special discounted items will have to pay shipping both ways on exchanges.
How do I do an exchange?
There are two ways to handle an exchange:
1.Buy the new item, return the old one (using the RMA form above as a return) to us for a refund. This is the fastest and easiest way
2.Return the old item to us (using the RMA form above Requesting an exchange). Once returned and processed we will ship the new item ONCE to you at OUR cost, second exchanges are charged our shipping cost of the second item. Please allow up to two weeks for processing and the round trip.
Returns that do not have an RMA number clearly displayed on the return package may be refused by our warehouse. All clearance sales are final. We cannot accept returns on clearance, special order, or customized items.
We do not refund our original shipping costs on returned orders, and we do not cover any shipping costs associated with your return.
What if I believe my boot has a manufacturer’s defect?
If you believe a boot has a manufacturer's defect, please email Customer Service with as much detail and one photo of the boots side by side, one picture clearly showing the issue if it is visible and a picture of the tongue label of the boots so we can make arrangements for a warranty return or exchange. We deal with these situations on a case-to-case basis, and it is the manufacturer who determines if a warranty is due or not. In most cases a return label will be sent to you via email to return the boots and when they are returned, inspected and processed we will send a replacement. In some cases, a refund will be issued if that model is no longer available.
What if I got the wrong pair/style/something really messed up?
Occasionally mistakes happen – sometimes they are even out of our hands. For all mistakes, regardless of where they originated, we will work with you to solve them as quickly and fairly as possible. Please email Customer Service and we will get back with you as soon as possible.
Product Description
Accuracy is of the upmost importance to us. However, we cannot guarantee that product descriptions or other content on the Site is 100% error free. If you purchase an item from the site that is not as it is described, please return it in an unused condition. If a price is listed incorrectly due to a typographical error or an error in pricing or product information from the supplier, we reserve the right to refuse or cancel any orders for that particular item.
Risk of Loss
All items purchased from EGA Footwear Distributors are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.